CRM

Know every player.
Keep every member.

A CRM built for racket sports.

Profiles enriched with bookings, lessons, level, attendance, and spend. Segmentation by behaviour. Campaigns shipped by AI. Retention you can measure.

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360° player profile
Behavioural segments
AI Strategist agent
Retention analytics

Inside a member's profile

Every signal, in one place.

Bookings, matches, level changes, F&B spend, partners, lessons, and conversations — pulled together into a single timeline so you can act, not search.

BS

Boon Saeng

Member · since Mar 2024

active
Bookings

47

last 90d

Match win rate

62%

across 19 matches

Level

3.2

+0.4 this season

F&B spend

฿4,720

avg ฿98 / visit

Lifetime value

฿41k

since Mar 2024

Top partner

Niran T.

12 matches together

Auto segments

High-LTV regularPadel-onlyF&B engagedPlays Tue & Thu

Timeline

  • Booked Court 3 · Wed 7pm2h ago
  • Replied to The Concierge · WhatsAppyesterday
  • Attended Junior Squad lesson2d ago
  • Bought Wilson grips · ฿6205d ago
  • Levelled up · 2.8 → 3.21w ago

Everything you need. Nothing you don't.

360° player profile

Bookings, lessons, level history, no-shows, spend, and partner pairings — all in one timeline.

Smart segmentation

Lapsing players. Frequent no-shows. High-LTV regulars. Build segments by behaviour, not guesswork.

AI Strategist

Your AI agent designs campaigns, writes copy, picks the audience, schedules sends — and reports lift.

Multi-channel messaging

Email, SMS, WhatsApp, LINE, push — one inbox, one composer, one journey. Native, not bolted on.

Retention analytics

Cohort curves, churn forecasts, and LTV by segment. See exactly which campaigns moved the needle.

Conversation history

Every member message — across channels, across years — searchable from a single thread.

Pairs with

Club ManagementPOSAcademy

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